How to Retrieve Prepaid Meter Token (3 Methods)

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

Perhaps you paid for a token but have not gotten it; it makes sense to look for ways to retrieve it to enable you to load it into your meter. Retrieving a prepaid meter token is easy and there are different means by which electricity consumers can do that.

There are several reasons why electricity users may want to retrieve their token, ranging from wanting to load it to tracking their energy usage, among other reasons. No matter what the reason for retrieval is, users can retrieve it via online platforms, the electricity vendor’s outlet, or by contacting the electricity provider’s customer support unit.

Once you retrieve it, you will then use it for whatever purpose you need it for. So, if you really want to retrieve your prepaid meter token, all you need to do is to go through this simplified guide.

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Important Information Required for Token Retrieval

Before electricity consumers can retrieve their token, there are some basic details that will be handy. They are:

Your meter number
Your account details, such as name, account number, address, etc.
Payment information.

Methods of Retrieving Prepaid Meter Token

There are three different methods that electricity consumers can use to retrieve their prepaid meter token. The methods are listed below:

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1. Online Platforms

One of the easiest ways to retrieve a prepaid meter token is through online platforms. Interestingly, some electricity providers have a website or mobile application through which users can retrieve their token.

Via Website

To retrieve your prepaid meter token through your electricity provider’s website, there are a few details you will need to have. They are:

The 30-digit transaction ID from your disco.
The correct phone number that you used during recharging.

If these details are handy and you still haven’t received your token, then follow the steps below to get the token.

Visit your electricity provider’s website.
Click on the profile icon.
Go to the transaction details.
Go to the receipt section.
Click on the ‘’reprint receipt’’ option with your reference number.
Once you print the receipt, go through it, and you will be able to see your token boldly written on it. That’s all.

Via Mobile App

Another method that can be used to retrieve a prepaid meter token is through your Discos mobile app. This is possible since most electricity providers have mobile apps. So, to retrieve your token through Disco’s mobile app, do this:

Sign in to your disco’s mobile app with your details.
Go to your dashboard.
Go to the bill section
Navigate to the ‘’Transaction History’’.
Click on it.
Once you click on the transaction history, you will be able to see your token.

2. Vendor Outlets

If you recharged your prepaid meter through a vendor but didn’t receive the token, then you can retrieve it through the vendor’s outlets.

It is worthy of note that areas with limited internet connectivity normally have vendors who recharge prepaid meters in different outlets like designated kiosks, convenience stores, or even supermarkets. So, you can visit these outlets and retrieve your token by asking the vendor to print the receipt that would contain your token.

3. Customer Service Centers

The last method on our list that electricity consumers can use to retrieve their token is by reaching out to their provider’s support unit. There are different ways through which customers can reach out to their electricity provider’s customer support unit for token retrieval, ranging from visiting their outlet in person, making calls, sending messages, or any other means that are convenient to them. Once contacted, your provider’s customer care representative will direct you to the steps to follow to retrieve your token.

How to retrieve prepaid meter token from Opay Online?

If you recharged your prepaid meter using Opay but didn’t receive your token or lost it,. Kindly follow the steps below to retrieve it:

Login to your Opay dashboard with your details.
Click on the transaction history at the top right side of your dashboard.
Scroll through it and click on the bill payment.
Look at the receipt that will pop-up and you will be able to see your token.
Now, you can decide to write the token down or save it somewhere so that you won’t forget it again.

Frequently Asked Questions

How to retrieve prepaid tokens?

There are different methods that you can use to retrieve prepaid tokens, like via online (website and app). vendor’s outlet, or by contacting your electricity providers customer care representatives. However, the method that you can use to retrieve your prepaid tokens, depends on the channel you bought the tokens from.

How do I recover my lost electricity token?

You can recover lost electricity token from the vendors outlets. Alternatively, if you bought the token online, you can retrieve through the app you made the purchase from via the transaction history.

Conclusion

Retrieving a prepaid meter token is quite easy since there are different available methods that electricity consumers can use to retrieve theirs. It can be retrieved through online platforms, vendor’s outlets, or, better yet, through the provider’s customer support unit. In any of the methods, kindly follow the steps to enable you to retrieve your token with ease.