💬 Frequently Asked Questions – PowerPek
There are a few common reasons:
- You might be entering the wrong meter number.
- The token may have already been used.
- Your meter could be blocked or faulty.
- There might be a communication error between the backend system and your meter.
Read more: Why Your Prepaid Meter Is Rejecting Tokens (And How to Fix It)
These codes usually mean tamper issues, system mismatch, or backend disconnection. Each error is different depending on your power provider.
Check this guide: Full List of Prepaid Meter Error Codes & Fixes
You can recharge via:
- Your bank’s mobile app (GTBank, Access, etc.)
- Web platforms like Quickteller, BuyPower, VTU sites
- POS agents around you
Step-by-step guide here: How to Recharge Your Prepaid Meter Online Without Stress
Your meter might detect energy feedback from the inverter and flag it as reverse current or tampering. Proper configuration is key.
Check this post: Why Your Inverter Trips the Prepaid Meter and What to Do
- The token was accepted but didn’t activate units
- Your meter might be disconnected
- General power outage in your area
Check your last token status or call your electricity provider for help.
Yes, but it must be properly installed. Feeding energy back into the grid from your inverter/solar setup can cause meter tamper errors.
Read this: How to Use Inverter with Prepaid Meter Without Tripping
Look out for:
- Red light or “TAMPER” message on the meter
- Unusual behavior like sudden lockouts
- Errors like 30, 72, 13
- Check for energy-heavy appliances like heaters, ACs
- Meter might need recalibration
- Possibly internal faults
We wrote about this here: Why Your Meter Units Finish Fast & How to Reduce It
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