ZESA Prepaid Meter Troubleshooting: How to do it.

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

A ZESA prepaid meter, like other electronic devices, is not devoid of problems; hence, troubleshooting becomes imperative when the meter is malfunctioning.

ZESA prepaid meter troubleshooting involves trying different methods with the sole aim of fixing a prepaid meter problem. Once a prepaid meter has issues, it won’t function properly again, so it will need to be fixed and that can be done through troubleshooting.

However, before we talk about ZESA prepaid meter troubleshooting, it is even better for you to know that there are different issues that may require troubleshooting, like meter rejecting tokens, low battery warnings, and incorrect energy consumption readings, among others. So, if your meter is having any of these issues, you’ll need troubleshooting to get them fixed.

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ZESA prepaid meter troubleshooting is not difficult since there are many troubleshooting methods that you can use to get your ZESA prepaid meter fixed whenever it has issues. So, in the subsequent sections, we’ll be looking at the possible ZESA prepaid meter issues that may require troubleshooting and possible troubleshooting methods that you can use to fix them.

ZESA Prepaid Meter Problems that may Require Troubleshooting

Before we take a look at ZESA prepaid meter troubleshooting, let’s gain insights into the possible scenarios where the ZESA prepaid meter may require troubleshooting. A prepaid meter will only need troubleshooting when it has an issue. Some issues that will require troubleshooting are:

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1. Meter Not Accepting Tokens

One of the most common issues with the ZESA prepaid meter that may require troubleshooting is token rejection. Most users complain about their meter not accepting prepaid credit tokens when they want to top up. Some of the possible reasons why your prepaid meter may reject tokens are

Expired tokens.
Incorrect token entry
Communication errors between the meter and central metering system.

However, these issues can be fixed with troubleshooting; I will show you how to go about it in the subsequent section.

2. Low Battery Warning

Another issue with the ZESA prepaid meter that may require troubleshooting is the low battery warning. As you may have known, prepaid meters normally come with an internal battery that powers the display and keypad. So, sometimes your meter may be displaying a low battery warning. This issue can be fixed through troubleshooting.

3. Meter Display Issues

Sometimes, ZESA prepaid meters also have meter display issues, where the LCD screen and the meter box will be blank even when there is a power supply. However, it can be fixed through troubleshooting.

4. Token Not Generated

Token generation issues are another problem with the ZESA prepaid meter, where you’ll buy a token but it won’t be generated due to network issues and other related issues. The issues can be fixed through troubleshooting.

5. Incorrect Consumption Reading

Another common issue with ZESA prepaid meter is incorrect energy consumption reading. This issue may be due to:

Wrong meter calibration

ZESA Prepaid Meter Troubleshooting

Now that you know some ZESA prepaid meter issues that may require troubleshooting, let’s see the troubleshooting measures that you can use to fix them.

Verify the token and ensure that you input each digit correctly
Inspect your meter regularly to ensure that it is in good shape without any physical damage to ensure its optimal performance.
Replace your meter battery when it is weak
Power cycle your prepaid meter by turning off the main power supply and then turning it back on.
Use your prepaid meter manual to fix error codes
If none of the above troubleshooting measures work out, don’t hesitate to contact ZESA prepaid meter support for assistance.

Frequently Asked Questions

Why is my ZESA prepaid meter rejecting my prepaid token?

There are many reasons why your ZESA prepaid meter may be rejecting the token, like if the token has expired, if you input the token wrongly, if your meter is faulty, etc. Once any of these occur, your ZESA meter may reject the prepaid token.

How do I contact ZESA token queries?

You can contact ZESA token queries via WhatsApp on +263 775 710 000 or by emailing them at support@nmbz.co.zw. They are available 24/7.

Concussion

ZESA prepaid meter issues can be fixed through troubleshooting methods like verifying your recharge token, replacing your weak meter battery, power cycling your meter, and contacting ZESA prepaid meter customer care support for assistance when the issues become severe. Try any of these methods, and rest assured that your prepaid meter issues will be fixed.