How to Retrieve Electricity Token on Capitec App: Simple Guide

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

Sometimes, after purchasing an electricity token, you may lose it due to unforeseen circumstances or may not even receive it at all; hence, retrieving the tokens becomes imperative.

If you normally use the Capitec platform for buying electricity, it is important that you know how to retrieve an electricity token on the Capitec app to enable you to recover your token should the need arise.

So, if you buy an electricity token from Capitec and you lose it or don’t receive it at all but don’t know how to retrieve it, then this guide will be of help to you.

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Retrieving an electricity token on the Capitec app is not difficult; it involves only a few steps. Just sign in to your Capitech app and follow the few steps to retrieve your electricity token if you lose it.

Why use the Capitec app for electricity tokens?

How to Retrieve Electricity Token on Capitec App

There are a number of reasons why you should use the Capitec app for purchasing and retrieving electricity tokens. They include:

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The app helps you manage your electricity purchases with ease.
With the app, you can access your previous electricity token purchases through transaction history
The app is not difficult to navigate when retrieving lost electricity meter tokens.
With the Capitec app, you’ll receive immediate confirmation of your electricity purchases.

How to retrieve electricity token on Capitec app Android

To retrieve your electricity token via the Capitec app, follow the steps below:

Log in to your Capitec app with your credentials.
Go to the bottom of your dashboard and choose the “Transact” option
Tap on the ‘’Buy Electricity’’ option
Choose the beneficiary
Now, look at the top right side within the app and tap the ‘’Three dots.’’
Select ‘’History’’ option
At this point, you will be able to see all your previous electricity purchases on the platform, including the date, time, and amount you used for the purchase
Choose the exact transaction from which you want to retrieve the token, and guess what? The token will be displayed on your screen.
At this point, you can copy the electricity token and load it directly into your meter. That’s all.

Frequently Asked Questions (FAQs)

How do I get my Capitec electricity token?

You can get your Capitec electricity tokens from the Capitec mobile application. They have a user-friendly mobile app where electricity consumers can retrieve their tokens after purchase.

How to retrieve electricity tokens from the Capitec app?

You can retrieve your electricity tokens from the Capitec app by logging in to the app and clicking on the transact option. After that, click on the ”History” tab and then scroll through your transaction history to see your prepaid tokens.

Conclusion

Retrieving an electricity token from the Capitec app is quite simple and seamless. The retrieval process involves logging in to your app and following the process succinctly. Once retrieved, you can load the token into your meter to avoid losing it again.