It is usually frustrating and annoying if you buy a token for your prepaid meter but don’t receive it or lose it due to some factors, and the situation is usually worse if you don’t know how to retrieve it.
So, as a user of a prepaid meter in Malawi, it is important to know how to retrieve the ESCOM token because that is one of the most commonly used tokens in the country.
Retrieving an ESCOM prepaid meter is pretty simple because there are different means you can use to retrieve it depending on the method you used to buy the token.
You can retrieve your token through various means, such as an online platform, a phone call, or even through WhatsApp, depending on the method that is more suitable for you.
Once you retrieve your ESCOM token, it is best to load it into your prepaid meter or write it in your diary so you won’t lose it again.
Read also: How to avoid token problems on your prepaid meter
Escom Token Retrieve
Retrieving the ESCOM token is not difficult, irrespective of the platform where you made the purchase. However, since there are different platforms where you can buy the token, it will be easier for you to retrieve it from the platform you bought. For instance, if you buy your token from a mobile money platform, there will be no need for you to start chatting with ESCOM customer care about how to retrieve your token; rather, you can easily retrieve it from the platform where you bought it.
How to Retrieve ESCOM Token Through Mobile Money Platform
One of the easiest ways that you can retrieve your ESCOM token is through the mobile money platform. If you purchased your token through this platform and didn’t receive it,. Follow the steps below to retrieve it:
- Visit escom.mw
- Go to the ‘’Balance Inquiry’’ section
- Put your prepaid meter number in the space provided
- Click on ‘’Submit’’ tab.
- Your ESCOM token will prompt. You can copy it to your device or write it down.
How to Retrieve ESCOM Token Via MyPP24Profile
This is another method that you can use to retrieve your ESCOM token. If you bought your prepaid meter token via Prepaid24 and you lost the token or didn’t receive it at all, you can retrieve it on their platform. One good thing about retrieving tokens from MyPP24Profile is that it will show you all the last 5 tokens that you bought through their platform.
To use MyPP24Profile to retrieve your token, do this:
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- Sign in to your ‘’MyPP24Profile’’ with your details
- Tap on the ‘’View’’ button on your dashboard
- Click on the ‘’Last 5 Tokens’’ tab
- Enter your meter number when prompted
- And guess what? The last 5 tokens that you recharged on the platform will pop-up.
How to Retrieve ESCOM Token Online
Another simple method on our list that you can use to retrieve your token is through an online portal. This is one of the general methods that allows you to retrieve your token, irrespective of the platform that you used to recharge your meter. To retrieve your token online, follow these simple steps:
- Visit webportal.escom.mw
- On the dashboard, input your email address and password in the space provided and click on the ‘’Login’’ tab.
- Enter your prepaid meter number when prompted and click on the ‘’Action’’ button.
- Your token will be displayed on the screen for you. That’s all
How to Retrieve Escom Token Via WhatsApp
You can also retrieve your ESCOM token through WhatsApp. To retrieve it through this means, you will need to chat with their customer care assistance on this number: (+265) 886 302 774. When chatting, ensure that relevant details like your meter number and personal details are handy for ease of retrieval. Ensure that your chats are concise and straight to the point.
How to Retrieve ESCOM Token Through Phone Call
The last method on our list that you can use to retrieve your prepaid meter token is via phone call.
For prepaid-meter users who are residents of Mzuzu, Karonga, or Lilongwe, they call ESCOM customer care at 3030. This number is functional on both the TNM and Airtel networks. The amazing thing is that this number is toll-free, which means you won’t be charged a dime when you call using the number.
If you reside in Blantyre, the number that you can call to speak with an ESCOM customer care representative is 2020. The number is also functional on both Airtel and TNM, and it is toll-free too.
Conclusion
Retrieving your ESCOM prepaid meter token isn’t stressful. Whether you misplaced the token or didn’t receive it after purchase, there are multiple methods to help you recover it easily. From online platforms and mobile money services to WhatsApp and toll-free phone calls, you have options that suit your needs and preferences. So, next time you lose your token, don’t panic—just follow the steps based on how you bought it and you’ll have your token back in no time.
It’s always a good idea to store your token safely after retrieval, whether by loading it immediately or writing it down. After all, a little prevention can save a lot of frustration later!
