My Prepaid Meter is Rejecting Token: Causes & How to Fix it

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

It is usually frustrating when you try loading a prepaid credit token into your prepaid meter but it keeps rejecting it. This is always annoying. Right? Well! It is a common problem that prepaid meter users experience on a daily basis.

My prepaid meter is rejecting tokens is one of the most common complaints we receive from our readers regularly; hence, we’ve designed this article to succinctly pinpoint the possible reasons why your prepaid meter may be rejecting tokens and how you can resolve it with ease. So, if your meter is rejecting tokens, you’re in the right place, and we’ll help you fix it right away. Stay tuned!

While there are numerous reasons that may cause your prepaid meter to reject tokens, ranging from incorrect token entry or the wrong meter number to an expired token, among others, the good news is that these issues are fixable. So, at the end of this guide, you’ll be able to load your token into your prepaid meter successfully.

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Read Also: How to retrieve prepaid meter token

Causes of Prepaid Meter Token Rejection

There are many reasons why your prepaid meter may reject tokens; they are listed below:

1. Wrong Meter Number

One of the most common reasons why your prepaid meter may reject a token is due to a wrong or incorrect meter number.

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Prepaid meter tokens are meter-specific, so if you entered the wrong number during the purchasing process, your meter may reject the token. What this means is that if you enter your meter number incorrectly when purchasing the token, your meter won’t accept it.

2. Incorrect Token Entry

Another common reason why your meter may reject a token is an incorrect token entry. If you you enter your token incorrectly when loading it, your prepaid meter will reject it.

3. Expired Token

Another frequent issue that may cause your prepaid meter to reject a token is that it has expired. As you may have known, a prepaid meter token has an expiration date; once it expires, it becomes worthless and your meter will reject it.

4. Inactivated Account

If your prepaid meter account is not yet activated, it won’t accept credit tokens; hence, it will reject them.

5. Network Issues

If there is a communication issue between your CIU and the central prepaid meter system, your meter may also reject the token since a stable network is needed for successful recharge.

6. Change in Tariff Plan

Since prepaid meters are grouped under a tariff plan, if your tariff plan is changed, there is every likelihood that your meter will reject prepaid token.

7. Software Glitches

Another possible issue that can cause your prepaid meter to reject a token is if your meter software has technical glitches. Although it is not a common occurrence, once it occurs, your meter won’t be able to accept an electricity token.

How to Fix Prepaid Meter Token Rejection

Now that we’ve identified some of the possible reasons why your prepaid meter may reject tokens, let’s take a look at how we can resolve and fix the issues, and that’s exactly what we’ll be doing in this section. Let’s proceed.

Carefully re-enter the token again and ensure that you input each digit correctly.
Check your token’s validity; if it has expired, then you’ll need to buy another one.
Activate your prepaid meter by requesting an activation code from your electricity provider.
Check your network connectivity to ensure that you’ve got a stable network
Unplug your meter’s CIU and re-plug it again to see if it can work this time.
If none of the measures outlined above worked for your meter, then you’ll need to contact your electricity provider for assistance.

Frequently Asked Question

Why is my meter rejecting my token prepaid?

There are many reasons why your meter may reject prepaid token. Some of the reasons are incorrect token entry, technical glitches, excessive power surge, etc.

Why is my meter not accepting my token?

Your meter may not accept tokens if you input the token wrongly, if the token has expired, if the meter is faulty or if there is inconsistency in the meter tariff index.

What to do when token is not working?

When your prepaid token is not working, you should check the validity period of the token. If it has expired, then you will need to buy another token.

Conclusion

In the end, we’ve all been there—frustrated with a meter that just won’t accept our tokens when we need it most. It can be so annoying, right? But the good news is, these issues are almost always fixable. Whether it’s a simple typo in the token entry, an expired token, or even a network glitch, there’s always a way around it.

By carefully following the steps to troubleshoot the problem, you’ll likely get your meter back on track in no time. And if all else fails, a quick call to your electricity provider will sort things out. So, next time your prepaid meter starts acting up, don’t stress—you’ve got the know-how to fix it and keep things running smoothly.