Perhaps you want to buy Enbaya prepaid meters (either water, gas, electricity) and you want to know the experience of those who are already using the meters. Well, you’re in the right place; we’re going to put you through shortly. Stay tuned!.
Enbaya prepaid meters reviews are important for intending utility consumers who wish to buy any of the Enbaya prepaid meters for their own use. These reviews are aimed at enlightening the intending buyer on the experience of those who are already using the Enbaya prepaid meters for measuring, monitoring, tracking, and managing their utility consumption.
This review will give you insight into what the existing users of the meter are saying about it, enabling you to make an informed decision about getting one for your property.
As with other prepaid meters, users of Enbaya prepaid meters have both positive and negative reviews about the meter. So, in this article, we’ll be x-raying all the reviews of the Enbaya prepaid meter to enable you to compare the reviews and decide whether it is suitable for you or not. Nevertheless, we’ll be taking our review from the popular review platform Hellopeter.com, which points out reviews from existing users.
Enbaya Prepaid Meters Reviews from Hellopeter.com
One of the popular review platforms for different sectors of human endeavours, including prepaid meters, is HelloPeter.com.
Some existing Enbaya prepaid meter users extolled the Enbaya prepaid meter, citing its excellent customer care service and reliability. However, some users frowned at their poor administrative skills, rating it as one of the worst prepaid meter companies.
Meanwhile, the overall rating of Enbaya prepaid meters on HelloPeter.com is not excellent since it has a 2.49 star rating out of 5, which is below average based on 74 reviews.
Nevertheless, this is just an individual view of the meter since each customer has their own opinion about a product. This review doesn’t, in a way, summarize the general opinion of users since only a small fraction of them write reviews about a product. Individual experiences vary from time to time; hence, it won’t be bad if you visit the company yourself to ascertain the quality of their products and their customer service to enable you to have firsthand information about the company and subsequently make your decision concerning the product.
Some of the sampled reviews from Enbaya prepaid meter users on HelloPeter.com are below:
One of the users, Nqabisa M, has this to say about the Enbaya prepaid electric meters: ‘’Great customer service from Bongani and ****en. They are both helpful, professional and patient.’’
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Another user, Muhammad A, shared his opinion; ‘’Reliable and sincere.
I am delighted to share my exceptional experience with the service provided by a company that has genuinely impressed me over the years. For the past five years, I have been consistently impressed with their prompt responses and the user-friendly online system they offer. This system has been a boon, enabling me to monitor when tenants purchase tokens and effortlessly pull up necessary reports, which has streamlined my property management considerably. However, it was in December of last year that the company’s commitment to outstanding service truly shone. Two of my meters malfunctioned simultaneously, and the team’s response was nothing short of swift and effective. They were determined to troubleshoot the issue, demonstrating their willingness to incur extra costs by calling back whenever the phone connection was lost—a testament to their sincere dedication to resolving customer issues. Despite a clerical error found in my 2018 application form, that I had subscribed for maintenance but wasn’t charged for it, the company’s management, stepped in to rectify the situation. They replaced both batteries free of charge. Two days ago, the meters encountered issues once more. True to form, Enbaya’s response was prompt and efficient. They identified the meters as legacy units requiring replacement and arranged for a plumber to visit early in the morning, minimising inconvenience for our tenant and swiftly restoring their water supply. Enbaya exemplifies stellar customer relationship management. Their approach is caring and their solutions are effective I am profoundly grateful to have chosen to work with them and firmly believe that their dedication to customer satisfaction is a model for others to follow. My heartfelt thanks to the team for their unwavering support and outstanding service delivery’’
Contrary to the above positive reviews, Michael S has this to say about the Enbaya prepaid meters; ‘’0/10 for administration skills.
Purchased a property that had Enbaya meters on the premises. No one ever seems to want to help, understand or listen to any issues we have. I have, for this entire year, not received a single piece of communication from them. Also, their website has such poor internet safety protocol that even the most basic virus protector blocks this website.’’
Althea Jansen van Vuuren shared similar experiences with Michael S, the review reads; Worst Prepaid company ever!!!
If you ever think of using Enbaya Prepaid meters, think again! Firstly you can’t just buy tokens on your baking app and use it immediately, you have to pay the money into their bank account, and then wait for their accounts department to generate a token. Their accounts department is completely ***********. If I could I would not even give 1 star, but 0.
Enbaya Prepaid Meters Reviews Complaints
Some of the Ebaya prepaid meter reviews complaints are:
From shannon A; ‘’Bad Support, worst support team ever, keep reporting fault on my meter, they do not care, when i buy a voucher direct from Prepaid meters my sms never gets sent, I have to call and spend airtime to receive even though my correct cell number is registered with my meter number. I am buying electricity vouchers almost every 3rd to 4 day even though I started witiching geyser on and off. my ody corporate does not allow me to change service provider’’
Deon R also complained about the meter saying ‘’Enbaya Prepaid meters. USELESS
This is the most useless company that I have ever worked with. I have reported my prepaid water meter 4 days ago. Up to now they didn’t managed to repair the meter. The water is leaking on the supply side just before it enters my meter, meaning that luckily I don’t pay for the leaking water. After 4 days and holding for 30 minutes to get help this morning they told met I must pay R650-00 call out fee for a leak not on my side of the water. Still not sorted!!!!!’’
Conclusion
From the reviews so far, we’ve seen that different users have varying reviews about the Enbaya prepaid meter, with the overall rating below average. However, it won’t be a bad idea if you can visit the Enbaya prepaid meter office in person to ascertain the nature of their and customer service to enable you to get first hand information and decide whether it is suitable for you or not.
