eThekwini Electricity Prepaid Meters Contact Number: Phone, Email, etc.

As an eThekwini electricity prepaid meter user, it makes sense to have their contact number so that you will be able to contact them when there is a need for that.

Electricity prepaid meters, like other electronic devices, are not devoid of tears and wear, so as a user of eThekwini electricity prepaid meters, it won’t be a bad idea if you have their contact details to enable you to report challenges should you encounter any on the course of using the meter.

eThekwini electricity prepaid meters are not immune from problems and developing faults. So, as you continue to use the meter, you’re definitely going to experience challenges when using it; hence, it becomes imperative to know the eThekwini electricity prepaid meters contact number so that you can reach out to them for assistance when the need arises.

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Why the eThekwini Electricity Prepaid Meters Contact Number?

There are numerous reasons why you need the eThekwini electricity prepaid meters contact number. They include but are not limited to:

• You need the contact number for immediate assistance when you’ve got prepaid meter issues, like technical issues, recharge problems, etc.
• For timely response during emergencies such as fire outbreaks, electrical faults, etc., you also need the contact number.
• You also need the eThekwini electricity contact  number to enable you to inquire about your account when necessary.

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eThekwini Electricity Prepaid Meters Contact Number

The eThekwini electricity prepaid meters contact number is 031 311 1111. With this number, you can contact them for inquiries or assistance and you’ll be attended to immediately. 

However, apart from this telephone number, there are other channels through which you can still reach out to eThekwini Electricity prepaid meters and they’ll still assist you. Such channels are itemized below:

Postal: PO Box 1014, Durban, 4000

Office: City Hall, 263 Dr Pixley Ka Seme St., Durban, 4000

Email: sizakala@durban.gov.za. 

This means that you can still contact them through any of the channels listed above and you’ll also get assistance. So, if you call their telephone number and it is not going through or they don’t answer it, do not hesitate to reach out to them via any other means, such as email, postal mail, or visiting their physical office in person.

N/B:

The eThekwini Electricity prepaid meters operational hours are between 8 am and 5 pm from Monday to Friday. So, if you want to visit their office in person or you want to call them on the phone, you should do that within this timeframe to enable them to attend to you. If you call or visit them outside the working hours, there is a high probability that they won’t attend to you. 

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How to Effectively Communicate with eThekwini Electricity Prepaid Meters Customer Service

Contacting eThekwini electricity prepaid meters customer service is one thing but effective communication is entirely different. So, for your communication with their customer service to yield positive results, there are important tips that you may need. They are:

• Ensure that you’ve got all the necessary details, like account number, meter number, etc., handy before contacting them.
• Go straight to the point when they answer your call. You should be very clear and concise.
• If you didn’t get the exact answer you needed through call, you can try other channels, like emails, postal mail, etc. 

Conclusion

The eThekwini electricity prepaid meters contact number is 031 311 1111. They will assist you once you call this number. However, you can still decide to reach out to them via other channels, like their email address, postal mail, or by visiting their physical office. Once you reach out to them, go straight to the point, and rest assured that they are definitely going to assist you.