We know how frustrating it can be when your prepaid meter enters tamper mode, especially when you have sufficient credit. So, we designed this comprehensive article to guide you on how to clear tamper mode on your prepaid meter should you encounter it.
While prepaid meter tamper mode can be triggered due to unauthorized access, there is more to that because there are other factors that can still put your meter in tamper mode.
So, as a prepaid meter user, it is important to know the possible reasons why your meter may enter tamper mode to enable you to avoid them because it is usually an ugly experience because you won’t have light if your meter’s tamper mode is triggered.
Read also: Prepaid meter problems in Nigeria
What is Tamper Mode in Prepaid Meter?
A prepaid meter tamper mode is a security measure. Meter manufacturers normally integrate it into the meter to protect it against unauthorized access.
It is designed to detect and respond to suspicious activities or tampering attempts, like bypassing the meter, manipulating its components, or attempting to tamper with the meter’s settings. Whenever the meter notices any of these manipulative activities, it will quickly enter tamper mode as a safeguarding measure. Apart from the above-mentioned cases, the tamper mode may also be triggered if there is an abnormal power surge or communication error within the meter.
Once a prepaid meter enters tamper mode, it will stop supplying electricity, leading to a blackout even when there is still sufficient credit.
Effect of Tamper Mode on Prepaid Meter
Once a prepaid meter is in tamper mode, it won’t be able to supply electricity again. This means that you won’t have light even when you load a token into your meter. So, it is best to avoid any act that is capable of triggering tamper mode on your meter.
Cause of Tamper Mode on Prepaid Meter
There are different factors that may trigger prepaid meter tamper mode. They include:
1. Physical Tampering
One of the most common factors that may trigger tamper mode on a prepaid meter is physical tampering. Whenever a prepaid meter user tends to physically manipulate the meter, such as by breaking its seals or attempting to manipulate its internal components, the tamper mode can be activated automatically.
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2. Sudden Power Surge
Another common factor that may still trigger tamper mode on a prepaid meter is a sudden power surge or power fluctuations beyond the normal limit. When there is an unusual power supply to the prepaid meter, the meter may also see it as tampering, hence triggering the mode to prevent itself.
3. Communication Errors
When there are communication errors between the electricity provider and the prepaid meter, such as network issues, the meter tamper mode may also be triggered.
4. Faulty Meter Wiring
If a prepaid meter is not properly installed, it may experience wear and tear after installation, which may lead to its malfunctioning and, in turn, trigger tamper mode when it becomes excessive.
5. An Open Meter Cover
When the cover of a prepaid meter is opened, it may trigger tamper mode. So, never open the terminal cover of your prepaid meter to prevent tiggering in tamper mode.
How Avoid Prepaid Meter Tamper Mode
In order to prevent your prepaid meter from entering tamper mode, you should do the following:
- Ensure that your prepaid meter is properly installed.
- Ensure that you maintain your meter regularly.
- Reach out to your Disco whenever your meter is having issues.
- Report suspicious activities on your meter to your electricity provider.
How to Clear Tamper Mode on Prepaid Meter in Nigeria
If your prepaid meter enters a tamper code, the only way that you can resolve it is to contact your electricity provider and request a tamper reset token.
A tamper reset token is a unique code that reconfigures your meter by removing the tamper code and returning it to fault. The code is normally 20 digits. You can get the code online, or better yet, you can visit your disco’s outlet nearest to you and request the code.
This means that you can’t resolve tamper mode issues on your own without reaching out to your electricity provider. So, the best and easiest way to get it fixed is to contact your disco as soon as your meter enters tamper mode.
How to Clear Tamper Mode on Mojec Prepaid Meter
To clear tamper mode on Mojec prepaid meter, you will need to contact your electricity distribution company and ask for tamper reset token. Once you get the tokens, input it into your meter through the CIU and the tamper mode will be cleared.
