Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.
Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.
While a hexing prepaid meter is an essential tool for managing electricity consumption, it is not devoid of issues. One of the common problems with prepaid meters is connectivity issues, and hexing meters are not an exception.
Hexing prepaid meter Not connecting is a common issue that users have been reporting on a daily basis. So, if yours is not connecting, you’re not alone since there are many electricity consumers who are in the same shoes as you. Having said that, there is no need to bother yourself because, before the end of this article, we’ll show you how to fix it to enable you to enjoy your power supply to the fullest
There are a number of reasons that may cause your Hexing prepaid meter to have connectivity issues, ranging from network issues and disrupted communication between the meter and the CIU to the wrong meter configuration, among others.
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🔗 Join Now on TelegramThe good thing about these issues is that they are fixable. So, we have designed this article to guide you on the possible measures that you can take to fix Hexing prepaid meter connectivity issues. Without further ado, let’s get started.
Read also: Hexing prepaid meter codes
Causes of Hexing Prepaid Meter not Connecting
Some of the common reasons why your Hexing prepaid meter may not be connecting are enumerated below:
1. Network Issues
One of the major causes of connectivity issues is a network problem. Once there is a poor signal, the meter’s CIU won’t be able to communicate with the prepaid meter itself, leading to connection problems.
2. Disrupted Power Supply
Once there are fluctuations in power supply, it may disrupt the meter’s connectivity.
3. Faulty Meter Hardware
If your prepaid meter hardware is faulty, it may not connect with your CIU. For instance, if your prepaid meter’s communication module is damaged, it is going to disrupt communication, leading to connectivity issues.
4. Wrong Configuration
If your Hexing prepaid meter is wrongly configured, there is bound to be a communication error leading to connectivity issues.
5. Disrupted communication between the meter’s customer user interface and the prepaid meter itself.
How to fix Hexing Prepaid Meter not Connecting
In the previous section, we outlined the possible reasons why your Hexing prepaid meter may have connectivity issues. In this section, I am going to show you some of the troubleshooting measures that you can take to fix them. They are:
1. Connect your Hexing Prepaid Meter’s CIU to another Power Outlet
The first measure that you should take when your meter is having connection issues is to plug it into another power source. This is important because a power source that is faulty will bridge communication with the CIU and the meter.
Once you plug your CIU into a new power outlet, try loading the electricity token to know whether it will load now.
N/B:
Ensure that the power supply is stable when trying this measure.
2. Pair your Hexing Prepaid Meter with the CIU
If the first method didn’t work for you, then the next option you have is to pair your meter with the CIU. To do this, you will need to follow the simple steps below:
- Connect your CIU to power outlet
- Press ‘’2’’ on it to get automatic scroll
- Input the pairing code ‘’18075773902’’ and click on the ‘’Enter’’ button.
- Wait for a ’Success” message to display on your screen
- Input your ‘’Meter Number’’ and tap on the ‘’Enter’’ button
- At this point, your screen will display another ’Success” message, which shows that the meter has been paired to CIU successfully.
- Finally, you can now perform the function that you want because the connection issues have been resolved.
Alternatively,
- Plug your CIU into power outlet
- Input your ‘’Meter Number’’ and click on the ‘’Enter’’ tab
- Now, input ‘’809’’ and click on the ‘’Enter’’ button
- At this point, you’ll see 0.1 on your LED screen.
- Finally, you can now load your electricity token.
3. Contact Hexing Prepaid Meter Customer Care
If none of the measures outlined above solve the connectivity issues, perhaps the issue is due to the wrong configuration or faulty meter hardware. So, you will need to contact your electricity provider for possible assistance.
Hexing Meter Failed to Connect South Africa
If you’re a South African resident using a Hexing prepaid meter, you can use the troubleshooting measures outlined in the above section to fix your meter if it is having connectivity issues.
Frequently Asked Questions (FAQs)
Why is my Hexing prepaid meter not connecting?
There are lots of reasons why your Hexing prepaid meter may not be connecting; it could be due to a communication problem, low credit unit, power supply disruption, etc. If any of these occur, your Hexing meter may have connection issues.
Why is my CIU not connecting to the Hexing prepaid meter?
Your customer interface unit (CIU) may not connect to your Hexing prepaid meter due to any or a combination of these reasons: weak battery on the CIU, communication issue between the CIU and the meter itself, disruption of power supply, etc.
Conclusion
In wrapping up, it’s clear that while Hexing prepaid meters play a vital role in managing our electricity consumption, they can sometimes have connectivity issues. If you’ve found yourself staring at a stubborn meter that refuses to connect, take heart—you’re certainly not alone. Many users are in the same boat, feeling the frustration of lost connectivity just when they need power the most.
But as we’ve explored in this article, there’s hope! From simple adjustments like changing power outlets to the straightforward pairing process with your CIU, there are several troubleshooting steps you can try at home. And if those don’t do the trick, reaching out to customer care can be a valuable step towards a solution.
So, the next time your Hexing meter acts up, remember these tips and know that it’s all part of the experience of managing our energy needs. With a little patience and the right information, you’ll be back up and running in no time. Here’s to enjoying uninterrupted power supply and making the most of your Hexing prepaid meter!
Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.
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My prepaid meter doesn’t want to connect from any power outlet in my house but when I connect it in my neighbors house. It connects