Eskom, the leading electricity supplier in South Africa, has been upgrading its prepaid meter software to enhance the efficiency of their power distribution, billing system, and overall customer experience. As you may have known, Eskom is responsible for the generation, transmission, and distribution of the majority of electricity in South Africa.
If you are using Eskom Prepaid Meter and you don’t know how to get it upgraded, this article on Eskom Prepaid Meter software upgrade will be of utmost help to you.
Upgrading your Eskom prepaid meter software is important to help extend the meter’s lifespan, reduce its downtime, and improve its security against unauthorized access, among others. From this now, you can see that it is extremely important to upgrade your prepaid meter.
The Eskom prepaid meter software upgrade is not difficult since it can be done remotely or on-site and there is no special technique required from meter users during the upgrade since technicians from Eskom will do the upgrade.
Why is the Eskom Prepaid Meter Software Upgrade Necessary?
The importance of upgrading Eskom prepaid meter software is enormous and they include but are not limited to:
- Eskom prepaid meter software upgrade helps to extend meter lifespan
- Meter upgrading reduces downtime
- It enhances meter’s security
- It helps to improve user experience
How to Upgrade Eskom Prepaid Meter Software
The upgrade of Eskom prepaid meter software in South Africa occurs in phases. Eskom technicians or authorized agents are the ones responsible for implementing the upgrade of meter’s software in residential and commercial properties
In some instances, Eskom prepaid meter software upgrades can be done remotely or on-site, depending on the meter’s functionalities. The comprehensive steps involved in the Eskom prepaid meter software upgrade are:
1. Notification of Eskom Customer
When meter software upgrade are being rolled out by Eskom, the first thing is that Eskom will inform customers about the scheduled upgrade via SMS, email, or direct communication. This information will help you prepare for any brief service interruptions that might occur during the upgrading process.
2. Remote or On-Site Software Update
If your Eskom meter is advanced and supports remote updates, the software upgrade will be done automatically, without needing a technician visit to your property. However, if your meter is not modern, an Eskom technician will visit your property to perform the upgrade.
3. Testing of your Eskom Prepaid Meter
Once your meter’s software has been successfully upgraded, Eskom will run tests to ensure the meter is functioning optimally. This test is to ensure that the upgraded software is working as intended and that the meter is fully operational before the technician leaves your property.
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4. Feedback and Support
After the upgrade and you need to make an inquiry from Eskom, you can reach out to their customer support, who are always available to assist you.
Eskom Prepaid Meter Software Upgrade Free
Eskom doesn’t charge a fee for a prepaid meter software upgrade. This means that you don’t need to pay a dime for this upgrade since it is absolutely free.
