One of the most frustrating challenges that electricity consumers face is delayed or non-token delivery after successful payment. This problem is not only peculiar to FNB; it also occurs on other vending platforms. However, we’ll be discussing FNB prepaid electricity tokens not received in today’s guide. Keep a tab; let’s go through it together.
It is usually annoying when you pay for prepaid electricity token on FNB but don’t receive it, especially when you need to recharge your meter urgently. So, it makes sense for you to know the possible reasons why you may not receive your electricity token from FNB after successful payment and how to avoid or resolve if they occur.
So, if you paid for prepaid electricity tokens on FNB but haven’t received it, then this article is meant for you because it will guide you through the possible measures you can use to receive it. Without further ado, let’s continue with the discussion.
Common Reasons why you may not Receive your Prepaid Electricity Token from FNB after Purchasing
There are a number of reasons why you may not receive FNB prepaid electricity token after successfully paying for the tokens. Some of the reasons are:
1. Network Delays or Problems
One of the major reasons why you may not receive your prepaid electricity tokens after purchasing from FNB is network issues. When there are network problems, it will delay the delivery of the tokens, and if the problem is severe, you may not even get the token at all.
2. Incorrect Contact Details
Another reason why you may not receive your prepaid meter token after purchasing it from FNB is if you entered wrong contact details when signing up. For instance, if you fill out wrong phone number or email when creating an account with FNB, you won’t receive prepaid electricity tokens after buying it.
3. Payment Processing Issues
In some scenarios, if FNB has issues in processing your payment, you won’t receive the prepaid token after paying for it.
4. Technical Glitches
Technical issues on the FBN system can prevent token generation after payment. So, the FNB system is malfunctioning; you won’t receive prepaid token even after successful payment.
5. Blocked Messages
Another common reason that may prevent you from receiving tokens from FNB after purchasing them is blocked messages. If you set your device to block spam messages, your device may automatically block messages from FNB, considering them spam, which will definitely block token delivery; hence, you won’t get prepaid tokens after payment.
How to Fix Issues of FNB Prepaid Electricity Token not Received
If you’ve paid for a prepaid electricity token on FNB but haven’t received it, then you can try any of these measures to know if it can be delivered to you. The measures are:
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- Verify your payment status by logging in to FNB account and confirming that the payment was successful not pending or failed
- Use the FNB resend token option to receive your prepaid tokens.
- Ensure that your contact details on the FNB account are correct; you can verify and update the contacts if necessary.
- You can also contact FNB customer care unit if the above measures don’t work for you.
How to Prevent FNB Prepaid Electricity Token not Received Issues
For you not to experience the issues of FNB electricity token not received, you should do the following:
- Ensure that you enter correct details like meter number, phone number, email address, etc. when purchasing prepaid electricity from FNB.
- Update your contact information on the FNB portal when necessary.
- Save FNB as trusted sender so that your device won’t block their message as spam.
- Use the FNB app more often when purchasing prepaid electricity to enable you to track your transaction status seamlessly.
FNB Prepaid Electricity Contact Number
If you don’t receive the prepaid electricity tokens from FNB after paying for it, kindly contact their customer care representative at 087 575 9405 or 086 086 7827
Conclusion
The issues of prepaid electricity token not received after purchase not only occur in FNB but also other vending platforms. So, if you find yourself in this condition, it is best to use FNB resend token option, contact FNB customer care, etc. However, this issues can be fixed by ensuring that you input your details correctly, update your contact details on the FNB portals, among others.
