Link Error on Prepaid Meter: Causes & How to Fix it

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

We know how annoying and frustrating it could be when you want to use your prepaid meter but it keeps displaying a link error, an issue that is better imagined than experienced.

Link error on prepaid meter is usually frustrating, and that is why we designed this guide to let you know what it is all about, causes, and possible measures that you can use to fix it should it occur on your meter

There are a number of things that can cause link errors on prepaid meters. One of the most common costs is when there is a bridge in communication between your meter and your provider’s central database. Apart from that, weak battery on your meter’s CIU can also cause it. Nevertheless, whatever the cause, the good news is that there are solutions. So, if your meter is displaying the link error, no worries; we’ve got you covered.

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Link Error On Prepaid Meter

A prepaid meter link error is an error that normally occurs when there are communication issues between the central database of the utility provider and the meter itself.

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It is called link error because there is bridge in communication between the utility provider and the consumer’s prepaid meter.

Once this error occurs on your meter, it may prevent the optimal functioning of your meter, leading to token rejection and error messages on your meter. In severe scenarios, it may even lead to the total shutdown of your prepaid meter.

Causes of Link Errors

As the saying goes, there is no smoke without fire. For your prepaid meter to have a link error, there are some factors that may cause it. Some of which are enumerated below:

Bridge in communication between your meter and your utility provider
Your customer interface unit (CIU) is not properly paired with your meter.
The power outlet where your CIU is plugged is faulty
The battery of your meter’s CIU is weak
There is no power supply to the meter.
Network issues, technical glitches, or software problems may also lead to link errors on your prepaid meter.

How to Fix Link Error on Prepaid Meter

Having identified the possible causes of link error on your prepaid meter, the next thing is to look for a way to fix it, and that’s exactly what we are going to do in this section.

There are a number of ways that you can use to resolve link errors on your prepaid meter. They are:

Change your CIU’s battery to a new one
Make sure that your meter is properly paired with your utility provider’s database.
Ensure that there is no physical damage to your meter
Make sure that your change-over switch is properly connected to the utility supply.
Ensure that the socket into which you plug your CIU is not faulty.
If none of these measures work out, contact your utility provider for assistance.

How to Resolve Link Error on Prepaid Meter Mojec

If your Mojec meter is having a link error, you should try out the troubleshooting measures outlined in the above-section. However, if the error persists, kindly reach out to Mojec prepaid meter customer care for assistance.

Conclusion

We’ve all been there: you’re ready to power up your devices, and your prepaid meter hits you with a frustrating link error. It can feel like a complete roadblock, especially when you rely on that electricity for your daily life. But don’t let it get you down! Understanding the causes of these link errors is the first step toward finding a solution.

As we’ve discussed, communication issues between your meter and the utility provider, along with a few other issues, can trigger this annoying error message. Fortunately, there are steps you can take to troubleshoot and resolve these issues on your own. From replacing your CIU’s battery to checking the power supply, most problems can be fixed without much hassle.

If you ever find yourself stuck, remember that reaching out to your utility provider or customer support for your specific meter brand, like Mojec, can be a great way to get additional help. Don’t hesitate to ask for assistance—there’s always a solution around the corner! So, the next time that link error pops up, you’ll know exactly what to do to get your power back on and keep your home running smoothly.