How to Change Meter Number on FNB App

Ifytex Chibuzor

Hi, I’m Ifytext Chibuzor. I'm an electrician. I have spent over 4 years working with prepaid meters, solar setups, and inverters. I started PowerPek to share real-life solutions to the everyday power issues many of us face with our prepaid meters — from token errors to meter tampering warnings and many others.

Ifytex Chibuzor

If you relocate to a new residence or replace your meter, you’ll need to change your meter number to enable you to purchase electricity on a vending platform.

Once you’ve got a new meter number, it is always important to replace the old one with a new one to enable you to manage your utility consumption seamlessly.

If you normally purchase prepaid electricity tokens on the FNB app and you’ve got a new meter number, it is vital that you know how to change your meter number on the FNB app so that you’ll be able to update your meter number with ease.

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There are scenarios that may require you to change your meter number, such as meter replacement, account updates, and relocation, among others. However, to be able to change your meter number on the FNB app, you’ll need to install the FNB app on your device and have the new meter number handy for a hassle-free update. Changing the meter number on the FNB app is pretty easy; we’re going to see how to change it in the subsequent sections. Stay tuned!

Why Change Your Meter Number?

Before we proceed with the discussion, it is important to understand some reasons that may require you to change your meter number. Some of the common reasons include

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Relocation: if you move to a new residence, you’ll have a new meter number, hence changing your old meter number.
Meter Replacement: If your meter is replaced due to faults or upgrades, you’ll need to change your meter number on the FNB app.
Account Updates: Sometimes, updating your prepaid electricity account may also require you to change your meter number.

Requirements to Change Meter Number on FNB App

To be able to change your meter number on the FNB app, you’ll need the following details:

A registered and functional FNB account with active online banking.
An installed FNB app on your smartphone.
Your new meter number.

Once you’ve got the new meter number handy and met other requirements, you can now proceed with changing your meter number on the FNB app. Kindly change the next section to do that.

How to Change Meter Number on FNB App

To change your meter number on the FNB app (iOS, Google Play Store), you’ll need to follow the simple steps below:

1. Open the FNB App on your Device

Turn on the internet on your smartphone
Tap on the app to open it
Sign in using your login details.

2. Navigate to the ‘Prepaid’ Section

Once signed in, locate the ‘’Transact’’ menu and look for the ‘’Prepaid’’ section under it.
Click on the ’Prepaid” tab to proceed

3. Select ‘Electricity.’

Within the ’prepaid” section, you will find different options like data, airtime, and electricity. Select ‘’Electricity’’ to manage your prepaid electricity account

4. Choose ‘Manage Meter Numbers’ option

Click on ‘’Manage Meter Numbers.’’ With this option, you can add, delete, or change meter numbers that are linked to your FNB account

5. Add a New Meter Number

Click on the ’Add Meter Number” option
Now, input the new meter number in the space provided. Ensure that you input the number correctly to avoid mistakes.

6. Confirm the New Meter Number

Re-enter your meter number when prompted to confirm that the number is correct
Now, tap on the ‘’Confirm’’ tab to save the new meter number.

7. Remove the Old Meter Number

Once you’ve successfully added the new meter number, you can decide to remove the old meter number if you wish
If you want, go back to the ‘Manage Meter Numbers’ section on your dashboard
Choose old meter number
Click on the ’Delete” option to remove it from your account.

8. Confirmation

After removing the old meter number, you’ll receive a confirmation message that the changes you made were successful.
At this point, you can start using your new meter number for all your future prepaid electricity purchases via the FNB app.

FAQs

How do I change my prepaid meter number on the FNB app?

You can change your prepaid meter number on the FNB app by following the steps below:

Sign in to your FNB app using your details .
Choose the menu option.
Click on the ‘My Profile’ option.
Tap on your personal details
Follow the prompts succinctly to edit your meter number
Once you are done changing your meter number, you can then tap on the ”Finish.”

How do I link my new prepaid meter number on the FNB app?

You can link your new prepaid meter number on the FNB app by logging in to the app, accessing your dashboard, and then linking the number by editing your profile and inputting it.

Conclusion

There are several reasons that may require you to change your meter number on the FNB app, ranging from relocation to meter replacement, but the amazing thing is that it is quite simple to change your meter number on the FNB app. With just a few steps, you’ll be able to remove your old meter number from the FNB app and replace it with a new one.